RETURNS POLICY

If you’re looking to return your order, we're here to help!

 

If your goods arrived damaged, or are not to the finish/quality standard expected, you are welcome to return the item for a full refund.

If your item arrives damaged, please advise us via our email create@thecusp.nz within 24 hours of receiving the goods. Please attach a photo of damaged item and packaging where possible. We will then arrange the return of your damaged item on your behalf.

For goods that do not meet the quality standard expected, please contact us via our email create@thecusp.nz within 7 days of receiving your item so we can arrange the return of the item on your behalf.

 

Regrettably due to the nature and size of the pieces we sell, we do not offer a "change of mind" refund or exchange. Please select your goods carefully and contact us directly prior to placing your order if you require further information.

 

 

 

 

Kim 027 206 7116

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Stephen 021 123 6080

Queenstown, Otago

New Zealand